I would say there’s a failure in the body responsible for hiring and paying people to answer emergency calls. The only reason there is a shortage is because they are under paying employees. So yes, but AI, like everywhere else it’s been implemented, will fall short of what’s needed and will ultimately cost more financially, with the exception that in this case, lives could also be lost.
There’s without a doubt a problem, but AI isn’t the solution.
If there’s an insistence on AI for any reason, which almost always comes down to $$$, then have people transfer non emergency to the AI. First contact should be to a person 100% of the time.
I would bet there are large swaths of people that don’t know there is a nonemergency number to look up.
Have many emergencies that aren’t transferred does there have to be before it’s unacceptable? I’d say if one person calls with an emergency, gets AI, and doesn’t get transferred, then the entire system is failed and someone should go to jail.
What is wrong with the current setup? I bet a person can direct non emergency traffic faster than any AI, because they can actually comprehend a person and think. It’s not broken, someone is just about to make a fuck load of money at the expense of people not getting through to emergency services.
My counter is that if the question I ask the chat bot is too complicated to answer, then it should be redirected to a person that can.
Whenever I’m thinking of examples where I interface with these bots, it’s usually because my internet is down or some other service. After the most basic of prompts, I expect actual customer service, not being pawned off in something else.
It really is a deal breaker in many cases for me. If I were to call in somewhere as a prospective customer, and if I were addressed my a computer, I will not do business there. It tells me everything I need to know about how a company views it’s customers.
I do think “AI” as an internal tool for a lot of businesses makes sense in a lot of applications. Perhaps internal first contact for customer service or in code development as something that can work as a powerful linter or something that can generate robust unit testing. I feel it should almost never be customer facing.
I mainly disagree with you out of spite for AI, not because I disagree with the ideal vision that you have on the topic. It hasn’t been super mainstream long enough for me to be burned as many times as I have been, and the marketing makes me want to do bad things.
Whenever I call in to a service because it’s not working, when I get stuck talking to a computer, I’m fucking furious. Every single AI implementation I’ve worked with has been absolute trash. I spam click zero and yell “operator” when it says it didn’t hear me or asks for my problem, and I’ve 100% of the time made it through to a person. People also suck, but they at least understand what I’m saying and aren’t as patronizing.
You don’t need “ai” to do any of that. That is something we’ve been able to do for a long time. Whether or not call centers or help desks implemented a digital assistant is a different story.
I hope they all go under. I’ve no sympathy for them and I wish nothing but the worst for them.
If someone is going to Wikipedia specifically looking for information in a STEM field, then an AI summary isn’t going to help them. Odds are they can also read, because they’re looking up STEM topics.
Also, is Wikipedia not available around the world, or you just think only Americans can’t read? Inflammatory just for the sake of being inflammatory I’m guessing. Shit troll job.
It’s not important. You said AI isn’t being marketed to be able to do everything. I said yes it is. That’s it.
You are both completely over estimating the intelligence level of “anyone” and not living in the same AI marketed universe as the rest of us. People are stupid. Really stupid.
Marketing does not mean functionality. AI is absolutely being sold to the public and enterprises as something that can solve everything. Obviously it can’t, but it’s being sold that way. I would bet the average person would be surprised by this headline solely on what they’ve heard about the capabilities of AI.
Their arrival was an evil choice. All 2000 are terrorists committing illegal acts from an illegal order.
Valid point. Which makes it even dumber that I can’t buy corrective lenses with a prescription a doctor once gave me that arbitrarily expired. It’s not like eye prescriptions tend to change significantly, and if it’s like other drug prescriptions, no need to worry about me growing an addiction to contacts, I’m already there.
The thing is, if you’re eyes are unsuitable for contacts, you’ll know really quickly. I would think almost anyone that would buy contacts without an active prescription, has already tried contacts. You still have to know the numbers, so at some point there was an active prescription. I’ve never been to an eye doctor that didn’t give free contacts samples, so there’s that option too.
True for glasses, illegal for contacts. It’s the dumbest shit ever. I don’t need a prescription for band aids, why do I need one for eye correction?
$$$
I think when it comes to the code that controls the navigation, control, detonation, etc, or our munitions, that perhaps that should not be publicly reviewable. Not because of hacking concerns, but it does give info to a potential enemy that could render them less effective.
WTF is this dog shit title? It’s not the title of the article and gives literally no value to the content.
Ew. I didn’t think of it that way, but your right. Hopefully the seniors are tech smart and not just MS smart.
I’m not going to argue with you. AI blows. There are article out there about companies hiring people back after going to AI. It really is a snake oil product that corporations have gobbled up. It’s got it’s use cases as a tool, but not as a human replacement, especially in matters of live and death.
You can look up and research some articles of you want, or don’t. Clearly your opinion on the matter is not popular, and that could be some hive mind, or it could be because everyone else sees the problems that you don’t.
Putting a system in place that can’t actually think at all and have it try and comprehend what is or is not an emergency, to me, is a terrible idea, and doomed to fail. Take that as you will, I won’t be following up with anything else. You can have the final word if you want, because I just can’t be bothered to care.